We want every Auronix watch to feel considered from the moment it arrives. This policy explains how returns, exchanges, and refunds are reviewed with a calm, transparent process.
A return policy should feel as measured as the watch itself: clear, fair, and easy to follow.
Please read the conditions below before returning a watch. Items sent back without first contacting Auronix may not be accepted, because each return must be matched to an order and reviewed for eligibility.
You may request a return within 30 days after your order is delivered. To begin, contact Auronix with your order number, the email used at checkout, and a brief reason for the request.
Returned watches should be unused, unworn, clean, and in the same condition in which they were received. Original packaging, tags, protective materials, manuals, and included accessories should be returned with the item.
Please inspect your watch when it arrives. If the item is damaged, defective, or different from what you ordered, contact us promptly so we can review the issue and help with the right resolution.
Once your return is received and inspected, we will notify you whether the refund has been approved. Approved refunds are issued to the original payment method.
If you want a different watch, strap style, or finish, the fastest option is to request a return for the original item and place a new order after the return is approved.
Return shipping instructions will be provided after your request is reviewed. Please use secure packaging and a trackable shipping method when sending a watch back.
A short message helps us locate your order, confirm timing, and guide the return correctly. Please include the order number and the email used during checkout.
These notes help set expectations before you contact our support team.
Returned watches should be unused and unworn. Visible wear, scratches, or missing materials may affect refund eligibility.
After inspection and approval, refunds are issued to the original payment method. Bank or payment provider timing can vary.
Yes. Please include the original packaging, tags, protective materials, manuals, and accessories whenever possible.
Contact Auronix support with your order details before sending any item back. We will review the request and guide the next step.
