01
Request a return before sending anything back
Please contact Auronix support first with your order details and the reason for your return. Items sent without a return request may take longer to review.
Returns & Exchanges
A calm path for returns.
If your Auronix timepiece is not the right fit, our returns process is designed to be clear, measured, and easy to follow. Please review the conditions below before sending a request.
Keep the watch protected.
Return items should be unused, clean, and sent with the original packaging whenever possible.
Request
Contact support
Condition
Unused items
Review
Clear updates
Shipping
3–5 business days
02
Keep the timepiece in original condition
The watch should be unused, clean, free from wear marks, and returned with its packaging, manuals, tags, inserts, and accessories when included.
03
Protect the package in transit
Use secure outer packaging to protect the watch box and timepiece. We recommend keeping your return tracking details until the review is complete.
04
Wait for the return review
Once your return arrives, the item is reviewed for condition and completeness. Approved returns are handled through the original order path whenever possible.
What may affect approval
Returned watches should arrive as received.
To protect the integrity of every return, we review the timepiece, strap, case, presentation materials, and included accessories before completing the request.
Visible wear, scratches, dents, stains, altered straps, or missing accessories may affect eligibility.
Items should be returned in protective packaging to avoid movement or pressure during transit.
Shipping costs, timing, and approval steps may vary by order details and return reason.
How the return process works.
Our process is intentionally minimal: send your request, prepare the item carefully, and wait for a condition review once the return is received.
Step 01
Send your request
Email or contact support with your order number, item name, and a short note explaining the return reason.
Step 02
Pack the watch carefully
Place the timepiece, packaging, and included accessories into a secure outer box before shipment.
Step 03
Review and resolution
After the return is received, Auronix reviews the item condition and provides the next update through the support channel.
Return questions, answered clearly.
Use this section to understand what to prepare before contacting support. For order-specific help, contact Auronix directly.
Contact Auronix support with your order number, item name, and return reason. Please wait for return instructions before sending the item back.
The timepiece should be unused, clean, and returned with original packaging, tags, manuals, inserts, and accessories when included.
Yes. Keep your return tracking details until the return has been received and reviewed by Auronix support.
Auronix orders are prepared for dispatch within 3–5 business days. Return review timing may vary after the returned item is received.
Need help with a return?
Send your order details and a clear note about your return request. Our support team will guide you through the next step.
Prefer policy details?
Review the full refund policy or contact support for help with an order-specific return question.